How do you handle a plumbing emergency?

The best way to handle a plumbing emergency is to remain calm and take the necessary precautions to minimize the damage to your home. Then seek help immediately. 


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Don’t worry if it’s still the middle of the night or the early hours of the morning. Toronto residents are covered seven days a week.

How to handle a Plumbing Emergency


When faced with a plumbing emergency, there are a few things that you can do before we arrive to limit the damage caused to your home:


1. Locate and turn off the main Water Shut-Off Valve. 

Turn off the closest water source immediately. This typically means clockwise or to the right.

  • Drain Clogged? Do not run water until it’s clear
  • Toilet Emergency? Turn the valve at the base or behind the bowl. 
  • Larger flooding? Turn off the main valve in your home.

2. Place some towels or a container directly below the leak until we get there.

To prevent water from seeping into subfloors and walls, try to mop up as much water as possible. Once the leak is fixed, we can offer recommendations to dry up the water to prevent mould.

3. Address any smaller leaks you may find around the area.

Small leaks can be temporarily secured with plumbers’ tape or rags tied around the pipes. Be sure to point them out to the plumber when they arrive to implement a more permanent solution.

4. Turn off the water heater.

If you are facing a major emergency, turning off your water heater so heat can’t build up inside risking overheating or bursting, can prevent major damage to the unit. If it is a gas water heater, you must turn the gas off first.

5. If able, open drains outside your home.

Even after you turn the main source off, water will remain in your pipes. Clear out any standing water to move it away from you home by turning on outdoor spigots or hoses. Small clogs can be moved with a plunger but avoid adding chemicals so you don’t risk causing more harm before we arrive to assess the situation.

6. Follow any other instructions we recommend when you call. 

Call immediately. We can provide helpful advice over the phone to reduce damage or advise you of any further dangers while you wait for us to arrive. Once we arrive at your home, we will immediately focus on getting you out of your emergency.

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Be prepared and maintain your system

Know what an emergency looks like and what to do should one occur. We encourage our customers to learn more about their plumbing systems. We also offer home plumbing inspections to identify potential problems before they become emergencies.

Not only can we show you the location of emergency shut-off valves — but we will also explain how to protect your pipes from freezing and how to regularly test sump pumps for normal operation. A little bit of prevention can save you from major headaches down the road!